F.A.Q.

Frequent asked questions

How can I register for professional pricing?

The sequence of registration as a commerce and breeder is as follows:
1. Select one of the three options that correspond to your purchasing profile: "breeder", "sanctuary or breeder with a big collection", "store / veterinary center". If you have a resale tax number, select the type of purchase profile that indicates "with resale certificate".
2. Fill in and complete the registration form specific to your purchasing profile. We will ask you to attach your resale tax certificate if you have one.
3. You are now registered, but you are not yet authorized to buy.
4. Confirm the email you will receive. In the following 24-48 hours Psittacus will proceed to authorize you directly or contact you in order to verify your data or collect more information.
5. Once authorized, you will receive an e-mail notification to this effect. From this moment on, you will have full access to the online sales platform and will be able to proceed to purchase.
6. If the verification as a breeder or commerce is negative, you will be classified and authorized as pet owner and you will be able to proceed to purchase with this purchase profile.

What shipping methods do you have available?

We ship exclusively to addresses in the United States of America.
All orders are processed by our team from Monday to Friday via FedEx Ground. It may take 1 to 2 working days from order completion to its shipment. No orders will be processed during holidays or weekends.
As a general rule, orders are dispatched from our logistics warehouse the day after they are processed, i.e. within 24 hours. However, this period of time could be increased under circumstances of an abnormally excessive number of orders.
Please be sure that your “ship to” address is correct when you checkout and that someone will be available for pick-up at the delivery address provided.
We select the shipping method according to the gross weight and volume of the order. Depending on this factor, we choose one shipping agency or another. We also offer the possibility for the customer to pick up the package by his own means.
Orders above a certain volumetric weight require special transport. These orders require a personalized reception. Once the user confirms the order and processes the “shopping cart”, the order will be paused in the system. The sales team will contact the customer to arrange the shipping method.

When will I receive my order?

The user will receive an email with the tracking number. Transit time depends on the delivery address. Our logistics warehouse is located in Miami, Florida. As examples of delivery times by FedEx Ground: Florida 1 business day, New York 3 business days, California between 3 and 4 working days.
During days close to holidays, due to high volumes of packages processed by shipping agencies, the delivery time is usually extended.

Can I have an invoice?

The invoice will be physically sent to you along with the order. You can request by email a copy of your invoice in pdf.

I have seen some difference between the data sheet and the product description, why is this?

It is not common, but it is possible that this could happen. Our products are permanently subject to revision and improvement protocols. It is therefore possible that some information is in the process of being corrected and is not up to date.
On the other hand, our products are manufactured in Europe, so the technical data sheet follows the European labeling standards. The packages carry both labels: the label that follows the European standard and a second label according to the American standard.
If you have any questions, please contact us.

I live abroad, can you send me the order?

The official sales platform in the USA ships within the United States of America. You can check here all the countries that have an official Psittacus store: OFFICIAL PSITTACUS STORES.
In case the country where you want to send the goods doesn’t have an official store yet, please send us an email and we will help you.

I am a store/breeder, I have registered as such but I still see the same prices as before. Why don't I see the prices I am entitled to?

The prices that are published in the store and that everyone sees are for the general public. Once registered as a professional (store/breeder/vet/sanctuary) you need to wait for us to verify the information provided and authorize you for that purchase profile. This process can take between 24 and 48 hours. Once authorized you will be able to see the prices that correspond to your profile as long as you log in with your user.

I can‘t find a product, did you discontinue it?

Out of stock products show as "Temporarily out of stock". If a product is not listed, it is probably discontinued or has been replaced by another reference. Please email us if you are interested in a product that is not listed in the store.

What payment methods are available in the checkout process?

In the checkout you will have three payment options.
1) Credit and debit card,
2) Paypal ($1.00 surcharge),
3) Bank deposit, Zelle and check.
If you choose option 3, the sales team will email you the information to proceed with the payment. Remember that payment must be received for the package to be shipped.

What type of professional user can I register with?

During registration as a new user, you can choose between four different purchase profiles:
1) Pet owner,
2) Store and veterinary center,
3) Breeder, and
4) Sanctuary and breeder with a large collection. If you have a resale tax number, select the type of purchase profile that indicates "with resale certificate".
The breeder profiles (3 and 4) only allow the purchase of the larger bag sizes especially suitable for their use (e.g. 12 kg - 26.5 lb bags for feed and 5 kg - 11 lb bags for hand-feeding formulas).
Attention: the user (the email used) can only be registered with one of the four profiles. It is therefore important that you select the most suitable customer profile for you before registering.

What is the return policy?

I received a broken product
Don't worry! Our shipments are insured, but we must comply with the policy of the insurers. In order to proceed with the replacement, please follow the indications below:
It is best to refuse it back to the carrier attempting delivery.
If you accept the package, make sure it is noted on the carrier‘s delivery record. Note any dings, scratches or holes on the shipping delivery note.
Save the merchandise, the original box, and packing it arrived in.
Send us an email of the incident immediately (within 24 hours) with an attached photograph of how you received the order to: [email protected]
Delivery not completed and the order is returned to Psittacus
If your order is returned to us because you entered the incorrect shipping address, it is the user's sole responsibility to pay for the new shipping. We will contact the customer to arrange a new shipment. We cannot refund the user for the order.
If the order is returned to us because the shipping agency has not been able to complete the delivery (e.g. absent user), it is the user's sole responsibility to pay for the new shipping. We will contact the customer to arrange a new shipment. We cannot refund the user for the order.
I received a product that I did not order
We apologize! Please send an email of the issue within 24 hours after the delivery to: [email protected] We will send you a replacement.
Just at the moment of delivery of the correct product, the shipping agency will pick up the incorrect product. It is imperative that the incorrect product is delivered to the transport agency in its respective protective, original and sealed box so that it can be returned to our logistics warehouse in perfect conditions.
I selected the wrong product
Our team has dedicated a great deal of effort to provide this website with the maximum information (visual and descriptive) so that the user can make the correct product selection according to the characteristics of the bird. We cannot accept a return of this kind. We regret it.
Can I cancel my order?
Send an email to [email protected] writing “CANCEL ORDER” in the subject line, identifying your order code. We will do our best to cancel your order before it is processed by the logistics warehouse. However, if the order has already been processed, it cannot be cancelled. So please contact us immediately to avoid this situation.
I no longer need it
We cannot accept this type of return. We regret it.
Any other incidence not specified above on delivered product
We will not process any returns or refunds of other kinds.

I‘m a breeder and I want to buy a lot of bags. Do I get any special discount?

Yes. On the one hand, as a breeder you have special prices. You can access them by registering with the purchase profile “breeder with a big collection”. However, if you plan to buy more than one pallet, please contact us.

What type of feed should I give my pet?

The data sheet of each product describes its characteristics and the species for which it is indicated. You may also find it useful to consult the product selector
If you need help to make a decision, do not hesitate to send us an email and we will help you to solve your doubts.

How can I contact Psittacus USA and Psittacus Catalonia?

Psittacus USA: You can contact us via email [email protected], by calling us or by sending a text message at +1 (786) 280-6648 during office hours or by filling out the contact form in our Store Contact Form
Psittacus Catalonia: You can contact us by email at [email protected], by calling us at +34 93 841 12 67 during office hours or by filling out the contact form in our Store Contact Form

More information

Do you have any more questions?
Contact us!