ORDERING AND SHIPPING

During the registration process, the user will be able to choose his/her purchase profile. This platform is designed to adapt itself to the different type of clients.

Purchasing profiles: 1) Pet owner, 2) Breeder, 3) Pet store and veterinary center, 4) Big collection and sanctuary. Professional purchase profiles have the option of a tax-free purchase profile.

Attention:

  • – A breeder that will regularly consume $500 or more should register as a “big collection” instead of “breeder”.
  • – If you have a resale tax number, you will be asked to provide it during the registration: the number and a picture/scan.
  • – If you are a breeder and at the same time, you own a store, register as a “Store”.
  • – “Pet owner” registrations will have immediate access to purchase. The rest of the purchasing profiles will need to wait until a member of the team contacts them to verify the registration profile. This may take up to 1 working day.

PROCESSING THE ORDERS

All orders are processed by our team from Monday to Friday. It may take 1 to 2 working days from order completion to its shipment. No orders will be processed during holidays or weekends.

As a general rule, orders are dispatched from our logistics warehouse the day after they are processed, i.e. within 24 hours. However, this period of time could be increased under circumstances of an abnormally excessive number of orders.

Orders with available products are processed only upon confirmation of receipt of 100% of the total amount of the order.

PAYMENT TERMS

The user must pay 100% of the purchase amount, taxes and shipping costs. Shipping cost will be calculated based on the weight and delivery location of the order placed, at the end of the purchase process and before its completion.

Payment can only be made through credit and debit card, and Paypal. Payments made by Paypal are subject to a $1.00 surcharge due to additional administration fees. If you want to process the payment using another method (bank deposit, Zelle, check, transfer) please contact us.

Confirmation of receipt of payments made by bank deposit may take up to 3 business days.

SHIPPING TERMS

We ship exclusively to addresses in the United States of America. If you are from another country, please contact us and we will find the best way to meet your request.

The user will receive an email with the tracking number. Transit time depends on the delivery address. Our logistics warehouse is located in Miami, Florida. As examples of delivery times by FedEx Ground: Florida 1 business day, New York 3 business days, California between 3 and 4 working days. Psittacus cannot be held responsible for any incidents that may occur in the delivery network of the packages (e.g. delays).

Please be sure that your “ship to” address is correct when you checkout and that someone will be available for pick-up at the delivery address provided.

We select the shipping method according to the gross weight and volume of the order. Depending on this factor, we choose one shipping agency or another. We also offer the possibility for the customer to pick up the package by his own means (check the terms of this option in the section below).

Orders above a certain volumetric weight are delivered on pallets and require special transport. These orders require a personalized reception. Once the user confirms the order and processes the “shopping cart”, the order will be paused in the system. Our logistics department will quote the shipping cost (including insurance). The user will then receive an email with a summary of the order including shipping. To process the order, the user must confirm it and proceed with the payment.

LOCAL PICKUP

We offer this option free of charge. Please contact us at [email protected] , send us your order and your billing information, and we will process your order manually. After processing your order, please give us 24 hours before coming to pick up your order. The hours to pick up your order are Monday to Friday, from 8 am to 12 pm, and 1 pm to 5 pm (closed on holidays).

XPOLogistics
12950 NW 17th Street, Suite 400
Miami USA
+1 305-629-7211

The user must show the order confirmation and an ID to the warehouse in order to be able to pick it up. The order must be fully paid for prior to pick up.

Our right to change these conditions

Psittacus reserves the right to amend and modify these terms and conditions at any time.